Fix a Paper/Carriage Jam | HP Smart Tank 500/600 Printer Series | HP Support

This video shows how to fix a paper or carriage jam in the HP Smart Tank 500 and 600 printer series. You will learn how to check the different printer areas for jammed paper to fix the problem and get back to printing quickly and easily.

Chapters:
00:00 Introduction
00:24 Check input and output tray
00:45 Check printhead access area
01:11 Check cleanout door
01:53 Service the printer

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This video was produced by HP.
Fix a Paper/Carriage Jam | HP Smart Tank 500/600 Printer Series | HP Support
https://youtu.be/V2pIOOw6TG4

16 Replies to “Fix a Paper/Carriage Jam | HP Smart Tank 500/600 Printer Series | HP Support”

  1. I have issues on my printer tray or roller, we get notified that it wasnt properly installed, I think because we put too much bond paper on it, how can we adjust it?

  2. Very good HP.
    But I am angry on you because your consumables prices mainly the TOO MANY DIFFERENT PRINT HEAD'S AND "SALE ZONES" ‼️

  3. 5. Open the window ajar
    6. Place your HP printer on the window sill
    7. Push your HP printer out of the window
    8. Go to a print shop

  4. Printer 615 says I need to replace cartrige. But when I open the doors, carriage does not center or even appear. Help!

  5. I literally found a small dead lizard 🦎 in the paper path 🤣🤣. Thank you that was helpful

  6. Does anyone know what I should do when my printer paper keeps going in by pulling down one side of the paper instead of an entire sheet going in equally. It results in a piece of paper that doesn't get printed and which jams on its way through. Thank you. I'd be so grateful for ome help.

  7. Video helped me fix the printer. A paper stuck in the cleanout door was the culprit.

  8. “The print carriage cannot move.
    Check for paper jams or other obstructions, and make sure the printhead latch is closed.” This is what my printer keeps telling me. When I’ve tried everything this video tells me the cartridge moves but it makes such a noise it sounds like it’s hitting the one side with such force. I’ve got a Hp smart tank 615

  9. I have an even better solution: buy Epson instead.

    Now this garbage printer has took over my fucking computer. Now this primadona of a fucking printer ( 515) keeps reminding me that the carriage is stalled despite me not even printing anything. Thanks HP. I guess that's what i get for daring to want to print black text on a piece of A4 paper, the most clandestine of all operations known to man.

  10. I wouldn't have thought to check the cleanout door. This video was very helpful. Thank you! 🙂

  11. Review: not an User friendly printer [difficulty clearing paper jams], and doesn't include out of the box wifi compatibility. Summary: would not recommend

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